We aren’t sure what this article is telling us, but it’s all about to very important topics (screenwriting and AI), so we’re hoping you’ll read on and then explain it to us.
Yeah, we know that sounds lame, but LB believes in being open and honest with everybody so, what the hey, we’re doing just that. Maybe think of it as helping us like we’ve always tried to help you?
by Tom Taulli
Scott Ganz, who is the Principal Content Designer at Intuit, did not get in the tech game the typical way. Keep in mind that he was a screenwriter, such as for Wordgirl (winning an Emmy for his work) and The Muppets. “I’ve always considered myself a comedy writer at heart, which generally involves a lot of pointing out what’s wrong with the world to no one in particular and being unemployed,” he said.
Yet his skills have proven quite effective and valuable, as he has helped create AI chatbots for brands like Mattel and Call of Duty. And yes, as of now, he works on the QuickBooks Assistant, a text-based conversational AI platform. “I partner with our engineering and design teams to create an artificial personality that can dynamically interact with our customers, and anticipate their questions,” he said. “It also involves a lot of empathy. It’s one thing to anticipate what someone might ask about their finances. You also have to anticipate how they feel about it.”
So what are his takeaways? Well, he certainly has plenty. Let’s take a look:
Where is chatbot technology right now? Trends you see in the coming years?
It’s a really exciting time for chatbots and conversational user interfaces in general. They’re becoming much more sophisticated than the rudimentary “press 1 for yes” types of systems that we used to deal with… usually by screaming “TALK TO A HUMAN!” The technology is evolving quickly, and so are the rules and best practices. With those two things still in flux, the tech side and the design side can constantly disrupt each other….